Educational Tracks

1.       Frontline Operations
These sessions will focus on subjects that are relevant to frontline Emergency Communications Center personnel including procedures related to answering 9-1-1 calls, dispatching public safety units and physical/emotional health and wellness.Topics might include: Aggravated Callers, Health & Wellness Awareness, EMD Stories of Implementation/Success, Active Shooter Incidents, Stress Management, Interaction with co-workers

2.    Leadership Development
The sessions within this track will focus on developing leadership skills that every successful leader needs to possess, both operationally and technically.  Participants will learn the tools and techniques to enhance their personal performance and become a great leader.Topics might include: Managing Different Personality Types in the Workplace, Communication Styles, diversity, morale, motivation, employee engagement, etc. 

3.    Communications Center Management
Sessions will enable managers to create a powerful impact on their employees and their agency by focusing on issues directly related to operating a communications center and mentoring.

Topics might include:  Employee Wellness Programs, Current Legal Issues Facing PSAPs, Managing service issues and outages and Legal/Ethical Issues Surrounding Caller Data and Outside Vendor Partnerships

4.    Emergency Preparedness, Response & Situational Awareness
The sessions within this track are designed to address the operational planning needed to prepare communication centers and first responders for an unexpected and expanding emergency event.  Discussions include operational responses to major events and educating personnel on the use of multi-media emergency communications on the horizon.

Topics might include: major events such as mass casualty shootings, fires, etc.

5.    Radio Technologies, NG9-1-1 and Emerging Technologies
This track is dedicated to relevant trends and future-thinking insights related to Land Mobile Radio (LMR) as well as the operational impact of new technology in the communication center and how technology and information sharing are evolving.

Topics might include: interoperability and collaboration, Project 25 or other technologies, system management and infrastructure, spectrum management, regulatory and policy discussions, FirstNet, Smartphone Apps, Text to 9-1-1, Social Media, NG9-1-1, Broadband, Managing Video & Imagery and Geospatial Technology

6.    Exhibitors*

This track provides attendees an opportunity to learn about a specific vendor product or solution in a classroom environment. 

Topics might include: case studies of real world events and how a specific product made a difference, how a specific product enhances location information, QA tracking, tracking or delivering training, scheduling, recording solutions, etc.

*Please note that categories 1-5 are vendor agnostic and for general knowledge enhancement.  Track 6 is designed for vendor specific training and demonstration.