|1. Frontline Operations
These sessions will focus on subjects that are relevant to frontline Emergency Communications Center personnel including procedures related to answering 9-1-1 calls, dispatching public safety units and physical/emotional health and wellness.Topics might include: Aggravated Callers, Health & Wellness Awareness, EMD Stories of Implementation/Success, Active Shooter Incidents, Stress Management, Interaction with co-workers
2. Leadership Development
3. Communications Center Management
Topics might include: Employee Wellness Programs, Current Legal Issues Facing PSAPs, Managing service issues and outages and Legal/Ethical Issues Surrounding Caller Data and Outside Vendor Partnerships
4. Emergency Preparedness, Response & Situational Awareness
Topics might include: major events such as mass casualty shootings, fires, etc.
5. Radio Technologies, NG9-1-1 and Emerging Technologies
Topics might include: interoperability and collaboration, Project 25 or other technologies, system management and infrastructure, spectrum management, regulatory and policy discussions, FirstNet, Smartphone Apps, Text to 9-1-1, Social Media, NG9-1-1, Broadband, Managing Video & Imagery and Geospatial Technology
This track provides attendees an opportunity to learn about a specific vendor product or solution in a classroom environment.
Topics might include: case studies of real world events and how a specific product made a difference, how a specific product enhances location information, QA tracking, tracking or delivering training, scheduling, recording solutions, etc.
*Please note that categories 1-5 are vendor agnostic and for general knowledge enhancement. Track 6 is designed for vendor specific training and demonstration.